FAQs
At Spilt Milk Nannies, we understand that choosing the right childcare provider is a significant decision. To help you feel confident and informed, we’ve compiled answers to some of the most common questions families ask.
​
General Questions
Q: What types of nanny placements does SMN offer?
A: We offer full-time and part-time permanent nanny solutions. Whether you need a long-term caregiver or short-term assistance, we can help find the right fit for your family. If you are looking for flexible and occasional care please reach out to your locations owner.
Q: How does the nanny placement process work?
A: Our process includes:
-
Initial consultation to understand your family’s needs.
-
Completion of a detailed family questionnaire.
-
Deposit payment to begin the recruitment process.
-
Interviews with qualified nanny candidates.
-
Background and references check.
-
Final selection and placement contract.
​
Payments and Fees
Q: What are the fees for your nanny placement services?
A: Our fees are as follows:
-
Part-time: $2,500+
-
Full-time: $4,000+
-
Deposit: $400 (non-refundable)
​
Q: What does the deposit cover?
A: The deposit is non-refundable and covers the cost of:
-
Extensive background checks on potential candidates.
-
Administrative work involved in the vetting process.
-
CPR/First Aid certification for the nanny if required.
​
Q: When is the placement fee due?
A: The placement fee is due once you have selected and committed to hiring a nanny introduced by SMN Placement Coordinator.
​
Q: Are your fees refundable?
A: The deposit is non-refundable. Placement fees are refundable only under the terms outlined in our 1-year guarantee.
​
Q: What is your 1-year guarantee?
A: If your nanny quits or unforeseen issues arise within one year of the placement date, we will provide replacement placement services at no additional cost. The guarantee does not apply if you decide to replace the nanny for personal reasons unrelated to their performance.
​
Q: How does the replacement process work?
A: If a replacement is needed, we will:
-
Reassess your family’s needs.
-
Search for suitable candidates.
-
Arrange new interviews and facilitate the replacement.
Nanny Qualifications and Screening
Q: How are your nannies vetted?
A: All nannies undergo:
-
Comprehensive interviews
-
Extensive background checks
-
Reference checks
-
Verification of skills and certifications (e.g., CPR/First Aid)
Q: Can I interview the nanny candidates?
A: Absolutely! We coordinate interviews with shortlisted candidates so you can choose the best fit for your family.
​
Q: What happens if I’m not satisfied with the candidates?
A: If the initial candidates are not a match, we will continue the search until you find someone who meets your expectations.
Contracts and Legal Compliance
Q: Do you provide a contract template for the nanny?
A: Yes, we provide a general contract template that you can customize to your needs. We also mediate the final contract to ensure compliance with Washington State laws and fair terms for both parties.
Q: Am I responsible for taxes and other household employer obligations?
A: Yes, as the employer, you are responsible for complying with household employment laws, including taxes and insurance. We can provide resources to help you navigate these requirements if needed.
Additional Questions
Q: How long does the placement process take?
A: The timeline varies based on your requirements and the availability of suitable candidates. On average, placements take 4-6 weeks.
Q: What if I need help after the nanny is hired?
A: SMN is here to support you! We offer ongoing guidance and can assist with any questions or concerns that arise during the nanny’s employment.
Q: How do I get started?
A: Simply fill out our family application form, and we’ll contact you to schedule an initial consultation.
If you have additional questions, please don’t hesitate to reach out. We’re here to make the nanny placement process as smooth and stress-free as possible!